Payment Methods
We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal. All payments made online through East Coast Rescue Solutions are safe and secure and are processed through our secure server using SSL Secure Certificate.
Shipping
All orders are shipped via UPS, FedEx, and USPS with shipping costs being calculated by the weight of the item(s) purchased, the method of shipping chosen at checkout, and the destination address. Unfortunately, we cannot ship to P.O. boxes.
Sales Tax
Sales tax of 8.825% is added to all items shipped to a New York address.
Returns
East Coast Rescue Solutions wants its customers to be completely satisfied with their purchases and shopping experience so if you are not satisfied with your purchase for any reason please contact us for a return authorization within 7 days of receiving your item. Upon review we will email you a return authorization number and further instructions. Items that are eligible for return or exchange can be returned for a merchandise credit or exchange, less all shipping fees. Return shipping is the responsibility of the customer. Please note: returns will not be accepted without prior authorization.
Some items eligible for return will have a restocking of up to 20%. Custom orders are non-returnable. If you have any questions regarding which items will have a restocking fee and/or are not returnable, please contact us before purchasing.
*If you receive an item that is damaged or defective please notify East Coast Rescue Solutions within 24 hrs of receiving the item. We will email you a return authorization with instructions for returning the damaged or defective merchandise and send you a replacement free of shipping. **If your package appears to have been damaged in transit, please take pictures of damaged outer packaging as pictures will be needed to file a claim with the shipping carrier.
Copyright
All content included on this site, including, but not limited to, text, graphics, logos, button icons, and images are the property of East Coast Rescue Solutions and/or its content suppliers and is protected by United States and international copyright laws. Unauthorized reproduction and/or use of said items are strictly prohibited.
Privacy and Security
East Coast Rescue Solutions is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place SSL Secure Certificate to safeguard and secure the information we collect online. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. East Coast Rescue Solutions reserves the right to make changes to any policy. Policy changes will be posted.
